Privacy Policy

Privacy Policy for The Frozen Ones

(Last Updated: 8/1/2025)

Your privacy is important to us. This Privacy Policy explains how The Frozen Ones ("we," "us," or "our") collects, uses, shares, and protects information gathered through our website ([Your Website URL]), social media channels, and through interactions related to our mobile food trailer services, including event bookings and direct inquiries.

1. Information We Collect

We collect information to provide and improve our services to you.

• Information You Provide Directly:
  
  • Contact Information: When you submit a contact form, booking inquiry, or sign up for our newsletter, we may collect your name, email address, phone number, and any messages or details you provide (e.g., event date, location, type of event).
  • Booking Details: For event bookings (birthdays, weddings, etc.), we may collect specific event details, guest counts, special requests, and potentially payment information (though actual payment processing is often handled by a third-party, as noted below).
• Information Collected Automatically (Website Usage Data):
  
  • When you visit our website, we may automatically collect certain information about your device and Browse activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This data helps us understand how our website is used and how we can improve it.
  • Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to enhance your experience, analyze website traffic, and remember your preferences. You can typically set your browser to refuse cookies, but some parts of our website may not function properly without them.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Respond to Inquiries: To communicate with you, answer your questions, and provide information about our services.
• To Provide Services: To manage and fulfill your bookings, cater events, and provide the specific ice cream products and experiences you request.
• For Marketing and Communications: To send you newsletters, updates about our truck locations/schedules, promotions, or other marketing communications that you have opted-in to receive. You can opt-out of these communications at any time.
• To Improve Our Services: To understand customer preferences, enhance our website, develop new menu items or services, and improve the overall customer experience.
• For Internal Operations: For record-keeping, billing, administrative purposes, and to ensure the smooth operation of our business.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments (e.g., Square, Stripe), managing email campaigns, or performing analytics (e.g., Google Analytics). These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
• For Legal Reasons: If required to do so by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction involving our company.

4. Your Rights and Choices

• Access and Correction: You may have the right to access and update your personal information we hold.
• Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
• Cookie Preferences: You can manage your browser's cookie settings to accept or refuse cookies.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., brewery websites, event pages, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

7. Children's Privacy

Our services are not directed to individuals under the age of [e.g., 13, or applicable age in your jurisdiction]. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us